Refund Policy

1. Dashboard templates

• Templates are digital files that cannot be returned once downloaded, so they are not refundable after download.
• If a template is faulty, does not open, or is materially different from its description, contact info@wma-hub.com within 14 days of purchase. We will fix it or replace it, and refund you if we cannot.
• If you bought a template by mistake and have not downloaded it, contact us within 48 hours of purchase for a refund.

2. Recorded courses

• You can ask for a full refund within 7 days of purchase, as long as you have not completed more than 20% of the course.
• After that, courses are not refundable, except where the course is not delivered as described.

3. Private courses

• You pay after we approve your request and agree the schedule with you. Once payment is made, you can cancel for a full refund up to 7 days before the first session.
• Within 7 days of the first session, or once training has started, refunds are given for sessions that have not yet taken place, less any non-recoverable costs already incurred.
• If we have to cancel or cannot deliver the training, you will get a full refund of anything unused, or a new date if you prefer.

4. Consultancy

• You pay after we confirm the booking. You can cancel or reschedule free of charge up to 24 hours before the session.
• Cancellations inside 24 hours, and missed sessions, are not refundable, but we will try to rebook you once at no extra cost.
• If we cancel, you get a full refund or a new time.

5. Bundles, memberships, programmes and customization

• Bundles follow the rules of the items inside them. A refunded bundle ends access to all of it.
• Memberships: you can ask for a refund within 7 days of buying a term if you have not downloaded any template or opened any course through it. A refunded term ends immediately. After that a term is not refundable, but you will not be charged again because it does not renew.
• Programmes and challenges: you can cancel for a full refund until the day before the start date. After the start, refunds are given only if we fail to deliver the programme as described.
• Customization services: a fixed-price or quoted service can be cancelled for a full refund before work starts. Once work has started, we refund the part not yet delivered, less work already done. If we cannot deliver what was agreed, you are refunded in full.

6. How to ask for a refund

Email info@wma-hub.com with your order number and the reason. We reply within 3 working days.

Approved refunds go back to the original payment method, or by bank transfer for orders paid by bank transfer. Card refunds usually reach you within 5 to 10 working days, depending on your bank. Any VAT charged is refunded with the order.

7. Your legal rights

This policy does not affect any rights you have under consumer protection law that cannot be waived.